1. Introduction
At Manomay Renovations, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
By using our website or contacting us for services, you agree to the practices described in this policy.
2. What Information We Collect
We may collect the following types of information when you interact with us:
Contact information: your name, email address, phone number, postal address (if needed), or any other information you provide when requesting a quote or contacting us.
Project information: details about your renovation project, property address, scope of work, preferences, and other related information needed to prepare quotes or deliver services.
Communications: any messages, emails, or correspondence you send us (including content of your inquiry, attachments, photos, etc.).
Technical / usage data: IP address, browser type, device information, website usage data (pages visited, time spent), and cookie information if you have consented (or as required).
We collect this information either directly (when you fill out forms or contact us), or indirectly via website analytics and cookies. This approach is commonly used by renovation businesses in New Zealand.
3. Why We Collect & How We Use Your Information
We use your personal data for the following purposes:
To respond to your inquiries, provide quotes, and communicate with you about renovation projects.
To manage and deliver our renovation, repair, and maintenance services.
To maintain records related to your project and our communications.
For internal business purposes such as improving our services, customer service, and administration.
(If applicable) To send updates, newsletters or marketing communications — but only if you’ve given us explicit consent.
To analyze website traffic and usage so we can improve the website and user experience.
We will not use your information beyond these specified purposes (unless you consent or the law requires otherwise). This practice aligns with NZ renovation‑website privacy policies.
4. Disclosure & Sharing of Your Information
We do not sell or trade your personal information to third parties. However, information may be shared in the following scenarios:
With contractors, subcontractors, or suppliers involved in your renovation project (if needed to complete the work).
With our service providers (e.g. IT, hosting, email providers) — for website operation and communication functionality.
If required by law, regulation, or to respond to legal requests (e.g. investigations, regulatory authorities).
Any third-party recipient will be required to keep the data secure and only use it for the purpose we originally collected it. This approach mirrors practices of other NZ builders/renovation firms.
5. Data Storage & Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, misuse, or disclosure. This includes:
Storing data on secure servers.
Restricting access to personal data to those team members, contractors or service‑providers who need it to perform their functions (e.g. preparing quotes, project management).
Ensuring any third‑party service providers comply with privacy standards.
Because no method of data transmission or storage can guarantee 100% security, we cannot guarantee absolute security — but we commit to adopting industry‑standard measures to reduce risks.
6. Retention and Deletion
We keep your personal information for as long as necessary to:
Provide the services you requested;
Maintain records for warranty, follow-up, or legal compliance (if required);
Respond to any disputes, inquiries or legal obligations.
If you wish, you may request to access, correct, or delete your personal information (subject to any legal or regulatory obligations) — see “Your Rights” below.
7. Your Rights
Under New Zealand’s privacy law (Privacy Act 2020), you have the right to:
Request access to any personal information we hold about you.
Ask us to correct or update information that is inaccurate or out‑of‑date.
Request deletion of your data (subject to any legal or contractual obligations).
Withdraw consent to marketing communications at any time.
If you wish to exercise any of these rights, please contact us using the contact details below.
8. Cookies and Tracking
Our website may use cookies or similar technologies to collect information about how visitors interact with the site (e.g. pages visited, time on site). This helps us understand usage patterns and improve the site.
You can disable cookies or clear them via your browser settings — note that doing so may affect website functionality.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (e.g. when laws change, or we update how we handle data). When we do, we will post the revised version on our website and update the “Last updated” date.
We encourage you to review this page periodically to stay informed of any changes.
10. Contact Us
If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, please contact us at:
Address: 5/68 Marsden Bay Drive, Marsden Point, Northland
Phone: 022 691 9013
Email: info@manomayrenovations.nz